Bright department store floor with clothing displays and tables

Retail

One view of stock, orders and customers, in every channel.

Store, ecommerce and marketplace systems connected to inventory, finance and supply chain, with the data and forecasting to put the right product in the right place.

Explore solutions
  • Omnichannel integration
  • Inventory and order visibility
  • Customer and commerce data
  • Demand forecasting
  • Financial and supply chain integration
Industry challenges

What gets in the way.

Customers expect to buy, collect and return wherever is convenient. Behind that promise sit store systems, an ecommerce platform, marketplaces, warehouses and finance, each built at a different time. When they disagree about stock or orders, the cost shows up as cancelled orders, markdowns and manual reconciliation.

  1. Channels that disagree about stock

    Store, warehouse and online inventory updated on different schedules, which leads to overselling online and missed sales in store.

  2. Orders that cross systems by hand

    Pickup in store, ship-from-store and returns handled through workarounds, because order data does not flow cleanly between channels.

  3. Customer data in silos

    Purchase history split across point of sale, ecommerce and loyalty systems, so personalization and service work from a partial picture.

  4. Forecasts that miss local demand

    Replenishment based on aggregate history that does not separate seasonality, promotions and location, so stockouts and excess inventory happen at once.

How Consult America helps

From the core system to the data around it.

We connect commerce channels to the systems that hold inventory, orders, customers and money, then build the data and forecasting on top. We integrate the commerce and store platforms you already run with ERP, supply chain and finance, including Oracle Fusion Cloud ERP and SCM where they are the system of record.

  • Connect every channel

    Commerce, store, marketplace and fulfillment systems exchanging orders and inventory through monitored integrations.

  • Unify the data

    Customer, product and transaction data modelled once, with agreed definitions and controlled access to personal data.

  • Forecast where it matters

    Demand forecasts by item and location, with promotion and seasonal effects separated, feeding replenishment.

Solution areas

Where we focus in retail.

Each area is delivered by the same team that designs it, from assessment through production support.

  • Omnichannel integration

    Ecommerce, point of sale, marketplaces and fulfillment connected, so orders and inventory move reliably between channels.

    • Commerce platform and point-of-sale integration with ERP
    • Marketplace order and inventory feeds
    • Event-driven updates with retry and replay
    Related serviceAPI & systems integration

  • Inventory and order visibility

    A shared view of available stock and order status across stores, warehouses and online.

    • Available-to-promise across locations
    • Order orchestration for ship-from-store, pickup and returns
    • Exception queues for orders that cannot be fulfilled
    Related serviceOracle SCM

  • Customer and commerce data

    A governed data foundation bringing together customer, product and transaction data from every channel.

    • Cloud data warehouse with customer and sales models
    • Classification and masking of personal data
    • Shared definitions for sales, margin and returns
    Related serviceData platform & warehousing

  • Demand forecasting

    Forecasts at item and location level that separate seasonality and promotions, connected to replenishment.

    • A measured baseline before any model is deployed
    • Promotion and seasonal effects modelled separately
    • Accuracy monitoring with agreed retraining triggers
    Related serviceForecasting & machine learning

  • Financial and supply chain integration

    Sales, returns, inventory and supplier transactions reconciled automatically with the ledger and supply chain systems.

    • Sales and tender reconciliation into Oracle Financials
    • Supplier and purchase order integration
    • Inventory valuation aligned between operations and finance
    Related serviceOracle ERP
Capabilities

Oracle Cloud, AI, data, integration and cloud.

The platforms and practices behind the solution areas, as they apply to retail.

  • Oracle Cloud

    The finance and supply chain core.

    • Oracle Fusion Cloud Financials
    • Oracle Fusion Cloud SCM
    • Order Management
    • Inventory Management
    • Procurement

  • AI

    Grounded in your own data.

    • Demand forecasting by item and location
    • Churn and propensity scoring
    • Product and policy assistants that cite sources
    • Anomaly detection on returns and transactions

  • Data

    Customer and commerce data, governed.

    • Cloud data warehouse
    • Customer, product and sales models
    • Personal-data classification and masking
    • Dashboards in Oracle Analytics, Power BI or Tableau

  • Integration

    Channels that stay in step.

    • Commerce platform and point-of-sale APIs
    • Marketplace and partner feeds
    • Event streaming for orders and inventory
    • Oracle and non-Oracle ERP connectors

  • Cloud

    Ready for peak trading.

    • Cloud-native services with autoscaling
    • Progressive delivery with automated rollback
    • Performance and load testing
    • Monitoring with on-call runbooks
Use cases

Practical business use cases.

Examples of the work this involves. They describe the shape of a project, not a named client engagement.

  • Use case 01

    Stopping online overselling

    Publishing stock movements from stores and warehouses as events, so online availability updates as stock moves rather than after an overnight batch.

  • Use case 02

    Launching pickup in store

    Orchestrating orders between the commerce platform, store systems and ERP, with an exception path when an item cannot be picked.

  • Use case 03

    Building a single customer view

    Consolidating point-of-sale, ecommerce and loyalty data in a governed warehouse with access controls on personal data, so marketing and service work from the same record.

  • Use case 04

    Reconciling channel sales to the ledger

    Automating the flow of sales, tenders, refunds and fees from each channel into Oracle Financials, with exceptions routed for review.

Delivery approach

How an engagement runs.

Strategy, design, build and run, applied to the realities of retail.

  1. Trace orders and stock across channels

    We follow how an order and a unit of stock move through every system today, including the manual steps, before changing any of them.

  2. Agree the definitions

    Available stock, a completed order, net sales and a return are defined once, so every channel and every report uses the same meaning.

  3. Release around the trading calendar

    Changes are scheduled outside peak, tested under load, and released with automated rollback.

  4. Measure the outcome

    Overselling, cancellations, forecast accuracy and reconciliation exceptions are tracked, so the next priority is chosen from evidence.

Perspectives

How we think about this work.

Related services

The services behind this work.

EngineeringAPI & systems integrationMaking systems that were never designed to talk to each other exchange data reliably.AI & DataData platform & warehousingOne place where the numbers agree, with lineage back to the source.AI & DataForecasting & machine learningModels that stay in production and keep being retrained, not a notebook that was accurate once.OracleOracle SCMSupply chain on Oracle Cloud: planning, inventory, procurement and order management.OracleOracle ERPOracle Cloud ERP implementation and migration, sequenced so the business keeps running.EngineeringCloud-native developmentServices built to run on cloud infrastructure from the first commit, not lifted onto it later.
FAQs

Questions about retail.

Which commerce and point-of-sale platforms do you integrate with?

We integrate through the APIs, events and files each platform provides, and connect them to Oracle and non-Oracle ERP and supply chain systems. Tell us which platforms you run and we will confirm the approach for each one.

Do we need a new ERP to go omnichannel?

Usually not. Most omnichannel problems are integration and data problems. We start by connecting the systems you have; if a core system turns out to be the constraint, we set out the options and trade-offs before recommending a replacement.

How do you protect customer data?

Personal data is classified, masked where it is not needed, and access-controlled in the data platform itself, with every access auditable. Your privacy and legal teams set the policy; we implement and document it.

Can you help us prepare for peak trading?

Yes. We review capacity and autoscaling, run load tests against expected peak volumes, and schedule changes around your trading calendar, with monitoring and on-call runbooks in place.

How do you know whether demand forecasting is working?

By comparing it with a simple baseline on your own history. A model is deployed only if it beats that baseline, and its accuracy is tracked afterwards with retraining triggers agreed in advance.

Industries

Other industries we serve.

  • Regulated

    Financial Services

    Oracle Financials, a faster close, and reconciliations and controls that stand up to audit.

  • Regulated

    Public Sector

    ERP modernization, budgeting, procurement and grants, and digital services residents can rely on.

  • Operations

    Supply Chain

    Supplier, inventory and order data connected end to end, with analytics that drive the next decision.

  • Operations

    Manufacturing

    The shop floor connected to ERP, with materials, planning, quality and analytics on one record.

Start the conversation

Talk to an expert about retail.

Tell us where you are and what you need to change. A specialist will read it and reply within one business day.

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